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Case Studies by functional area:

 

Strategy


Case 1: We worked with a major Canadian non-profit organization to overhaul one of their largest fundraising programs and develop a sustainable strategy to improve their community outreach. Our work resulted in significant cost savings in program delivery and cultivated several innovative program ideas which have now been implemented including the establishment of a stakeholder advisory panel to ensure on-going effective two-way communication with key stakeholders 

Case 2: We coordinated and facilitated peer learning strategy sessions with our clients to explore issues involved in trading and investing in developing countries. This resulted in participating companies re-evaluating their risks and engaging on particular issues such as ethical supply chain management, bribery and human rights in the workplace. 

 

Communications


Case 1: We worked with a non-profit organization to coordinate a major communications piece on ethics and corporate social responsibility in a national business magazine. The work involved interviewing several CEOs and executive managers in Canada and the United States and communicating their messages to readers. 

Case 2: We helped a regional financial institution develop an internal and external reporting framework and communications strategy to report on their social and environmental performance to their stakeholders. A majority of our recommendations were accepted and are currently being or have already been implemented by the client. 

 

Research


Case 1: We carried out a major participatory research project in Southeast Asia evaluating a United Nations sustainable development project. Our on-the-ground research challenged previous evaluations and resulted in immediate changes to the program to make it more sustainable and responsive to community needs. 

Case 2: We conducted an industry-wide research project assessing consumer trust of on-line vendors and identified policy prescriptions for on-line privacy codes of conduct. The results of this research were used to develop voluntary initiatives within the industry.

 

Stakeholder Engagement



Case 1: We worked with a municipality on a youth engagement strategy using participatory research tools and lead a multi-stakeholder initiative consulting with youth, police, recreational officials, local politicians, and community members. The engagement differed from ‘normal’ consultations in that some of the engagement was done over a period of time and involved the submission of poems, prose and artwork and the community meeting itself took place in the local skateboard park (where youth gathered). Participant exchanges were lively and constructive and resulted in some changes to youth programming contingent upon local youth themselves accepting key responsibilities and demonstrating progressive improvements in certain areas such as reducing incidences of vandalism and noise complaints. Many participants remarked on the ‘refreshing’ approach used and felt they learned much from the process itself.

Case 2: We helped to form a permanent stakeholder advisory panel for an organization that promotes safety issues. The panel brought together such disparate individuals as homemakers, electricians, surgeons, child educators, paramedics and developers. The group is continually renewed with members being replaced regularly. The organization feels that they have gained valuable information through the use of the panel and made them more aware of the differing views and needs of their stakeholders. 
 

Training


Case 1: We worked with a federal government department to design and deliver a training program on values and ethics in the public service. The interactive training was delivered across the country and received praise for both the process and content from the President of the Public Service Commission who called the training program “excellent”. 

Case 2: We have carried out a variety of corporate training and workshops for our corporate clients on: developing a code of conduct, corporate social responsibility, corporate governance, ethical leadership, bribery & corruption, corporate values alignment, human rights in the workplace, and other topics. All of our clients report high levels of satisfaction.
 

Social Auditing / Evaluation


Case 1: We have conducted independent social / compliance audits for a variety of organizations. Our work has included developing indicators, methodologies, stakeholder engagement (customers, employees, suppliers, etc.) and providing assurance through verification of data. Our open and participatory working style has been well received by stakeholders and has resulted in greater buy-in from senior management. Most of our recommendations to improve systems and develop risk mitigation strategies have been implemented by the organization. 

Case 2: We performed a factory / facility assessments for a Canadian company looking to expand their operations in a Latin American country. While the local market showed promise we recommended against the investment based largely on our social and economic assessment. The company accepted our recommendation and expanded elsewhere in Latin America. It now serves the local market from another facility in Latin America. 


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