InterPraxis leads harmonization project among MDB international accountability (complaint) mechanisms.
This framework is intended to serve as a foundation for a quality management standard that would embed a quality management system within IAMs, increasing productivity and efficiency while ensuring quality of processes and outputs. It also underlines the importance of an effective complaints handling system within an organization and provide assurance for users that their complaints are taken seriously and that they are being treated properly, fairly and impartially.
A quality standard would help to ensure that IAM principles are effectively embedded into the practices and procedures of the mechanisms and also help to underline and safeguard the qualities of good practice when IAMs come under attack from their stakeholders as well as from the agencies and bodies that govern and fund them.
A standard would also open up the possibility for organizations to fine-tune and benchmark their performance and better manage the risks they face while enhancing their own accountability to stakeholders.